- Check the roller door motor is turned on at the power point if applicable
- Is the door opening using any other supplied controller (either remote or wall)?
YES - lodge a maintenance request for replacement of the remote controller that is not working
NO - Replace the batteries in all controllers that are not working
If the door is not opening regardless of which controller you use and you have changed the batteries in all controllers
Check the online manufacturer's manual/instruction booklet on how to use the automatic roller door.
When reporting maintenance:
- advise what steps you have already taken.
- Is the motor making a normal noise, strange noise or no noise?
- Is is able to be open/closed in manual mode?
- Provide the model number of the door if it is possible to see it from the ground. DO NOT CLIMB A LADDER TO OBTAIN THIS INFORMATION.