If the water coming from your hot tap is warm (not hot) or cold, check to make sure the water tank is not leaking.
- If it is leaking, lodge an emergency maintenance request for a leaking hot water tank.
- If it is not leaking:
- Check that the fuse has not been tripped. Your use box may be located in the meter box (generally on an outside wall of the house), in a box on the wall inside the house.
- If the fuse is correctly positioned to on, check other taps to see if you have hot water coming from other taps. If you do, but have no hot water from a specifc tap, lodge a maintenance request noting the specific tap that has no hot water.
- If you have no hot water from any of your taps, you may have just used up all the available hot water and need to wait for it to reheat.
- Have you changed the way you are using your hot water? Times of day? Amount being used? In winter we all tend to use more hot water so you may just need to adjust the way you use it. (We can send someone out to check the system but if there is no fault found, the cost of the trade will be payable by the tenant).
- Is your hot water on a separate meter and connected to an off peak tariff (check your bill). If it is set on an off peak tariff, the water only heats late at night, so if your water is cold later in the day, you have possibly used all the hot water earlier. Check the water the next morning and if you still have no hot water, lodge an emergency maintenance request for no hot water.