Robert James Realty

All routine maintenance and repair requests should be submitted through the Console Tenant App.

At the beginning of your tenancy, you will receive an email inviting you to access the Tenant App. If you cannot find the email, please check your junk or spam folder, as the invitation can sometimes be filtered there.

When reporting maintenance, please provide as much information as possible, including:

·       A clear description of the problem.

·       Photos where possible.

·       When the issue started.

·       Any troubleshooting you have already attempted.

·       Whether the issue is causing damage or presents a safety concern.

Providing clear information and photos helps our property management team assess the issue and arrange the appropriate action. If you cannot access the Tenant App, first check your inbox and junk/spam folders for your original invitation. If you still cannot access it, contact Robert James Realty so we can assist. If the issue is an urgent or emergency repair, please follow the after-hours emergency repair procedure rather than waiting for a routine maintenance request to be processed.