Maintenance & Troubleshooting

After-Hours Emergency Repairs
Outside Robert James Realty office hours, a genuine emergency repair may include a burst or serious water leak, a blocked or broken toilet where there is no...
Wed, 23 Sep, 2026 at 8:26 PM
Air Conditioner Not Working
Do not remove covers or attempt electrical or mechanical repairs yourself. Before reporting an air conditioner fault, please complete these basic checks: ...
Thu, 24 Sep, 2026 at 9:08 AM
Appliance Not Working
Do not dismantle the appliance or attempt electrical repairs yourself. Before reporting a supplied appliance as faulty, please complete these basic checks:...
Thu, 24 Sep, 2026 at 9:24 AM
Blocked Toilet or Drain
If you have a blocked toilet or drain, first check how serious it is and whether other toilets or drains are affected. If a toilet is blocked, stop flushin...
Thu, 24 Sep, 2026 at 8:41 AM
Dripping Taps and Leaking Toilets
A dripping tap or leaking toilet should be reported through the Console Tenant App so it can be assessed and repaired. Check where the water is coming from...
Thu, 24 Sep, 2026 at 8:38 AM
Electrical Faults, Power Outages and Tripped Safety Switches
SAFETY FIRST: Do not attempt electrical repairs yourself. Only complete the basic checks below if you feel confident and it is safe to do so. If you are uns...
Thu, 24 Sep, 2026 at 8:43 AM
Garage Door or Automatic Gate Not Working
Do not attempt to adjust springs, cables, motors or other mechanical components yourself. Before reporting a garage door or automatic gate fault, please co...
Thu, 24 Sep, 2026 at 9:15 AM
Hot Water System Leaking
If your hot water system is leaking, check whether it is a minor drip or a substantial active leak. For a minor leak that is contained and not causing dama...
Thu, 24 Sep, 2026 at 8:35 AM
How Do I Report Maintenance or Repairs?
All routine maintenance and repair requests should be submitted through the Console Tenant App. At the beginning of your tenancy, you will receive an email...
Wed, 23 Sep, 2026 at 8:23 PM
Lights or Power Points Not Working
SAFETY FIRST: Do not attempt electrical repairs, remove power points or switches, or access anything you do not feel confident checking safely. Before repo...
Thu, 24 Sep, 2026 at 9:17 AM