Do not dismantle the appliance or attempt electrical repairs yourself.
Before reporting a supplied appliance as faulty, please complete these basic checks:
- Check that the appliance has power and is switched on.
- Check the switchboard for a tripped breaker or safety switch.
- Check that doors, lids or safety locks are properly closed.
- Check and clean accessible filters where applicable.
- Check for any error code displayed and include this in your maintenance request.
- If appropriate, switch the appliance off for a few minutes and restart it.
If the appliance still is not working, report it through the Console Tenant App with a photo, the appliance brand/model if visible, any error code and the checks you have completed. If a contractor attends and finds the issue was caused by incorrect operation, lack of basic cleaning, tenant damage or another tenant-responsibility issue, the tenant may be responsible for the call-out or repair cost.