Maintenance & Troubleshooting

Mould & Dampness
Mould can be a difficult issue, particularly in Queensland where periods of high humidity, heavy rainfall and limited sunlight can create condition...
Thu, 24 Sep, 2026 at 9:03 AM
No Hot Water
If you have no hot water, please complete these basic checks before requesting a contractor: Check whether all hot taps are affected or only one. For an ...
Thu, 24 Sep, 2026 at 8:33 AM
Pest Control
If you notice pests such as ants, cockroaches, rodents, fleas or other infestations, report the issue through the Console Tenant App with photos where possi...
Thu, 24 Sep, 2026 at 9:21 AM
Roof Leaks, Gutters and Drainage
Any roof leak, overflowing gutter or drainage problem should be reported through the Console Tenant App with clear photos and an explanation of where the pr...
Thu, 24 Sep, 2026 at 8:49 AM
Shower or Bath Leaks, Cracked Grout and Damaged Silicone
Shower and bath areas rely on grout, silicone and seals to help prevent water from escaping into walls, floors and cabinetry. Report cracked grout, deterio...
Thu, 24 Sep, 2026 at 8:46 AM
Smoke Alarm Beeping or Not Working
If a smoke alarm is beeping, sounding unexpectedly, damaged or appears not to be working correctly, please report it through the Console Tenant App as soon ...
Thu, 24 Sep, 2026 at 9:19 AM
Washing Machine or Dishwasher Leaking
If a washing machine or dishwasher is leaking, stop using it until the cause has been identified. Turn the appliance off. If safe and accessible, turn of...
Thu, 24 Sep, 2026 at 9:26 AM