If you have no hot water, please complete these basic checks before requesting a contractor:
- Check whether all hot taps are affected or only one.
- For an electric hot water system, check the switchboard for a tripped breaker or safety switch and reset it once if it is safe to do so.
- For a gas hot water system, check the gas bottles. Make sure the bottles are not empty, the valves are open and, where there are two bottles, check whether the changeover valve needs switching to the full bottle.
Do not remove covers or attempt electrical or gas repairs. If these checks do not resolve the issue, report it through the Console Tenant App and tell us what you have checked. If a contractor attends and the problem is a simple tenant-responsibility issue that could reasonably have been resolved by these checks, you may be responsible for the call-out cost. After hours, follow the emergency repair procedure only if the issue meets the urgent repair criteria in your tenancy agreement.