A dripping tap or leaking toilet should be reported through the Console Tenant App so it can be assessed and repaired.

Check where the water is coming from. For a tap, note whether it is dripping from the spout or leaking from the base or pipework. For a toilet, note whether it is running into the bowl, leaking from the cistern or leaking onto the floor. Please include clear photos.

If water is leaking onto the floor and causing damage, turn off the local isolation valve if you can safely access and identify it. If the leak cannot be contained and is likely to cause significant damage, treat it as an urgent repair.

A minor drip or slow-running cistern that is not causing damage would normally be reported through the Tenant App for attention during business hours.