Do not remove covers or attempt electrical or mechanical repairs yourself.
Before reporting an air conditioner fault, please complete these basic checks:
- Check the air conditioner is switched on at the power supply.
- Check the switchboard for a tripped breaker or safety switch.
- Check the remote-control batteries.
- Make sure the unit is set to the correct Cool or Heat mode and an appropriate temperature.
- Check and clean accessible air-conditioner filters if required.
- Turn the unit off for a few minutes, then restart it.
If the air conditioner still is not operating correctly, report it through the Console Tenant App with a photo and details of the checks you have completed. If a contractor attends and the problem is caused by incorrect settings, flat remote batteries or another tenant-responsibility issue, the tenant may be responsible for the call-out cost.